Ordering Powerflex bushes during the Covid-19 pandemic
Following the recent quarantine announcement by the UK Government, we would like to keep all our customers updated on how we are operating at present and for the short-term.
The good news is that we will be continuing to accept and send orders for the foreseeable future. Royal Mail and DPD are still collecting from us daily and doing a sterling job in exceptional circumstances. Hence, we are still fully operational. However, we are staggering staff working and implementing shift rotation. For you, this means that orders may take a little longer to prepare and ship. We are extending our UK delivery times from our usual 1 - 3 working days to 1 - 10 working days.
Orders placed using SagePay card processor are not charged until your order is ready to ship. Sagepay is the most trusted and secure UK payment provider. Orders paid with PayPal are charged at the time of order.
The health and welfare of our staff, their families and our customers is of the utmost importance We will continue to operate with a reduced staff presence throughout the company to limit staff interaction, and on the sales and administration side, we will still be providing customer support remotely by telephone 0117 9078569 [limited hours 11.30am - 4pm, Mon - Friday] and email [firstname.lastname@example.org].
We will be doing our very best to maintain the level of service you are used to from our company but please be patient with us. Whilst we are not key workers it is important that industry does what it can to keep things moving and online retail is currently encouraged by the government. We understand that a little communication goes a long way so if there are any unanticipated issues in these uncertain times, we will contact you via email or telephone to discuss. At this time we are only accepting orders from UK addresses.
We very much hope that you, your family and friends are well and get through this safely.
We offer free UK delivery on all Powerflex Orders.
How to Pay For Your Performance Bushes
Pay online with your debit or credit card. We use Sage Pay to process card payments. Sage Pay are accredited by all the major banks including Lloyds TSB, Cardnet, Bank of Scotland, Barclays Merchant Services, HSBC, Natwest Streamline, Diners Card, JCB, and Euroconex to provide secure online payments. You can be assured of safe shopping with Powerflex Suspension Bushes online shop.
We offer a 30 day no quibble returns policy if you change your mind or find that you have purchased the wrong part. All we ask is that the item comes back to us in its original condition with all the manufacturers packaging and that it has not been fitted to the vehicle or greased.
If you need to return an item please contact us for a return authorisation number and the return address which is different from our registered office address. Please note that we are a mail order company and we do not offer the facility to collect or return parts in person. Returns must be sent by posts.
In the unlikely event of manufacturer default or packing error please contact us for assistance. We are here to help.